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» Claims & Returns
Conditions for raising claims
  • The Buyer shall lodge a claim in one of the following manners:
    By sending an e-mail to sales@antiquanova.com.
  • Each claim must contain the order number and a description of the ascertained defects.
  • The Seller shall make a decision on the claim not later than within 3 business days and notify the Buyer by e-mail, unless it is agreed otherwise with the Buyer.
  • The claim including elimination of the defect shall be settled without unnecessary delay, not later than within 30 days from the date of raising the claim, unless the Seller agrees with the Buyer on a longer period.
  • The Buyer may use the option provided by the Civil Law concerning a contract concluded using the means of distance communications and withdraw from the contract within 14 days from acceptance of the performance without giving a reason.
  • The purchase of gold and silver coins, medals, tokens and ingots is subject to the following wording of the Civil Code: (Section 53 (8) (b): “Except for cases where the withdrawal from the contract is expressly agreed, the consumer may not withdraw pursuant to Section 7 above from contracts concerned with the supply of goods or services whose price depends on fluctuations of the financial market independent of the supplier’s will”.
  • Any claimed goods must be supplied to Pavel Neumann, Antiquanova, Terezin 14, 69614 Terezin, Czech Republic. The costs of shipment shall be paid by the Buyer.
  • In case of justified claim, the Buyer shall be entitled to reimbursement of the postal charges in the necessary amount. In case of unjustified claim, the Buyer shall not be entitled to reimbursement of his expenses associated with the settlement of the claim and, simultaneously, the Seller shall not be entitled to reimbursement of the expenses incurred by him (unless the Buyer lodged, for example, a repeated unjustified claim where it can be deduced that abuse of rights on the Buyer’s part was concerned).
  • If the item does not comply with the purchase agreement upon acceptance by the Buyer (hereinafter “variance with the purchase agreement”), the Buyer shall have the right have the item brought to the condition corresponding to the purchase agreement by the Seller free of charge and without unnecessary delay, either by replacement of the item or by repair of the item, based on the Buyer’s requirement. Where such procedure is impossible, the Buyer may request an appropriate discount on the price of the item or withdraw from the agreement.
  • This shall not apply if the Buyer was aware of the variance with the purchase agreement before acceptance of the item or caused the variance with the purchase agreement himself. A variance with the purchase agreement which manifests itself within six months from the date of acceptance of the item shall be considered to be a variance that existed already upon acceptance of the item unless this is excluded by the nature of the item or unless proven otherwise.
  • Compliance with the purchase agreement shall mean, in particular, that the item being sold is free of defects and, furthermore, that it has the quality and utility properties required by the agreement or described by the manufacturer, or expected on the basis of advertising carried out by them or, as the case may be, the quality and utility properties usual for an item of this kind and, furthermore, that it corresponds to the requirements of the legal regulations and the intended purpose of the item indicated by the Seller or the purpose for which the item is usually intended.
  • The Buyer may inquire about the progress of settling a claim by e-mail.