PRODUCTION
 

• Which technology do you use for the manufacture of coins and jewellery?
  Coins, medals and tokens are struck from steel, iron and bronze coining dies. The motif is engraved into the die or hallmarked directly (by hand). Minting is carried out by hand or on a manually run screw-operated minting press. It is possible to view further details of manufacture on our two short videos on YouTube. Jewellery is usually cast by means of the lost wax method. Certain parts of certain pieces of coin-derived jewellery are struck in the same way as coins.
   

• Which materials do you use?
  We work with gold of 999/1000 purity, silver of 999/1000 purity (coins) and 925/1000 purity (jewellery silver called “Sterling”), and with brass, pure copper, 5% tin bronze, pure tin (zero lead content), and aluminium.
   

• The coin displayed on your website looks somewhat different to the coin I have received. Is that all right?
  Yes, that is all right. All our products are handcrafted and manufactured individually (with the exception of the issue of certain non-ferrous metals). In contrast to batch mintage, we deal with each coin/jewellery piece individually. Variations in shape, difference in the platinum surface colour and so on render each coin piece an original. The stipulated weight of the product is adhered to within a range of ± 3% (silver) and ± 1% (gold).
   

• I would like to order the custom minting of a medal (coin…). How shall I proceed?
  A detailed guide through custom minting including sample prices is available here.
   

• Who is the owner of the coining dies in cases of custom minting and is it possible for the customer to obtain these dies?
  Though minting dies are deposited with us, they are of course the property of the customer placing the minting order. Dies may be obtained by the customer together with the delivery of coins for a flat surcharge of USD 20. However, in such cases ANTIQUANOVA accepts no liability for their quality and lifetime for purposes of further minting of additional coins/medals.
   

PURCHASE AND PAYMENT
 

• Is it possible to use credit (bank) cards for payment in your shop and if so, which?
  Yes, we accept PayPal payments.
   

• Do you also accept cheques?
  No
   

TRANSPORT AND DELIVERY
 

• How do you deliver products?
  Products are delivered by priority registered post and in the case of most EU countries also by way of an insured letter.
   

• Is it possible to track deliveries online?
  Yes, of course!.
   

• How long does the delivery of a product take?
  Europe - approximately 5-7 days from date of dispatch, North America - approximately 10-12 days from date of dispatch, Australia and the rest of the world - approximately two weeks.
   

• The products I ordered two weeks ago have not yet arrived. What is the problem?
  Sometimes deliveries to certain localities at certain times of the year (for example New York at Christmas) may be delayed. Do not panic; just let us know. If “lost”, a delivery is located by means of a claim, submitted by us. Delivery delays occur in approximately 1% of cases. Since the year 2000, not a single one of our deliveries has been lost!
   

• Which states do you and which do you not deliver to?
  We deliver to North America, Mexico, Australia, New Zealand, and to all EU member states, Switzerland, and other European countries, to certain Asian countries including Japan, Singapore, and Hong Kong. We do not deliver to any of the African states, to high-risk countries, to Turkey, China and to certain Balkan states.
   

WARRANTY, RETURNING AND EXCHANGING GOODS
 

• What product warranty to you provide?
  We provide an unlimited warranty for coin replicas. Jewellery carries a two-year warranty.
   

• May I return goods and if so, for which reasons. Will I receive a reimbursement?
  Certainly. Please do so within 15 days of having received the goods. We will not ask you for your reasons. You will be reimbursed an amount equal to that of the price of the returned goods.
   

• Is it possible to exchange one of five delivered coins (I am not satisfied with its shape)?
  Yes! Please let us know which of the items fails to meet your full satisfaction and then return it to our address. You will either be reimbursed the price of the goods or we will provide you with a replacement.